We have over 14 years of experience with 3D printing, beginning around Y2K when we started having prototypes made by vendors that provided 3D printing services. In 2010, we aquired our first 3D printer, and have been running them hard and putting them through their paces ever since. It makes a huge difference to have a 3D printer in house. We can itterate through several different designs in a single day, vs previously when we had to wait for a few days to get our models back, only to find out that changes needed to be made.
Currently we have 2 3D printers in house. They are the UP! Printer, and we have stuck with them, because they work and have been reliable. The print area is not very large, but good enough for most things we design that will be made from plastic.
We do not offer 3D printing as a service, because, unlike SLA, SLS, or some other processes where you can get away with throwing about any model at it and get a good print, the FDM process requires some experience in the part design and setup to get good results. We have learned what will print well, and what won't.
3D Printer Settings
One of the most difficult things about 3D printing using FDM technology, which is the basis of most low cost 3D printers, is getting the print settings correctly tuned to not only the print material, but also the individual model.